The policy of Union Square Credit Union dictates that we NEVER send an email, place a phone call, text message or initiate any communication asking for personal or account information of any of our members, under any circumstance.
If any form of communication, including but not limited to, emails, phone calls, or texts asks for personal or account information, it is NOT from Union Square CU.
For your safety, please DO NOT RESPOND to any such communications.
A current form of email fraud aimed at identity theft is called 'Phishing.' The intent is to trick the recipient into clicking on an internet link enclosed in the email or fill out a form with personal and/or account information.
Don't get caught by a "phishing," “vishing,” or “smishing” scam!
Phishing, also called "carding," is an Internet scam that uses fraudulent e-mails to deceive consumers into disclosing their credit card numbers, bank account information, and other sensitive information.
Vishing is a similar attempt to deceive consumers into revealing sensitive information through the use of fraudulent phone calls, some automated, and some live, placed to the consumer’s home, business, or even cell phone.
Smishing is likewise an attempt to gain information through fraudulent text messages to consumers’ cell phones.
Scammers send deceptive messages through any of these methods, and others that are developing, pretending to be from a company the victim has a relationship with. The communication requests that the recipient update or validate his billing, account, PIN, or password information in order to keep his account active. The communication may direct the victim to a look-alike Web site of the business, tricking him into responding to what looks like a legitimate request. The victim unknowingly submits his financial information to the scammers, who use it to make purchases, obtain credit and perpetrate identity theft.
If you get any form of communication warning you that an account of yours will be shut down or suspended unless you confirm your personal information, do not reply. If the communication is an email, do not click on any internet link in the e-mail. Instead, contact the company named in the e-mail using a telephone number or web site address you know to be genuine. Contact Union Square CU at 940-720-8000, or 800-600-7517, or visit our website at www.unionsquare.org. Neither Union Square Credit Union nor the NCUA would ever initiate any communication asking for your personal information.
Please call us at 800-600-7517 or 940-720-8000 if you feel uncertain about the validity of any communication you think you may have received from us. If you receive a fraudulent e-mail, report the suspicious activity to the FTC by forwarding the e-mail to firstname.lastname@example.org.
Additionally, you can file formal complaints concerning any suspected fraudulent e-mail or text message with the Internet Crime Complaint Center (IC3) at www.ic3.gov The IC3 is a partnership between the Federal Bureau of Investigation, the National White Collar Crime Center and the Bureau of Justice Assistance.
If you believe you've been scammed, file your complaint at www.ftc.gov, and then visit the FTC's Identity Theft Web sitewww.ftc.gov/idtheft to learn how to minimize your risk of damage from identity theft.
Visit www.ftc.gov/spam to learn other ways to avoid e-mail scams and deal with deceptive spam.