All New Desktop and Mobile Banking

Through your valuable feedback in our member surveys, it's clear that an improved online banking experience is a top priority—and we couldn't agree more. That's why we're excited to announce the upcoming launch of an all-new desktop and mobile banking platform in November!

New Desktop Banking Coming in November

Is your phone number and email address up to date?

To ensure a smooth first-time login, when the system is live in early November, it is important that your Online Banking Profile includes your current phone number and email address. Please login to your desktop online banking, review your contact information, and update (if needed) as soon as possible. If you need assistance, visit any of our branches or call us at (940) 720-8000.

Important Information:

  • The upgrade will take place in early November. 
  • Most of your account details will be available instantly and ready to use, including transaction history, bill pay payee information, scheduled payments, and internal transfers, as well as eStatement settings.

    However:
    • Your Alerts settings will not transfer. Make a note of your current alerts before October 31. These will need to be set up again in the new system.
    • Any card controls you have set up via "Cards" within our Mobile Banking app will not be transferred. You must set up card controls again in our new Mobile Banking app.
    • Please verify any recurring internal transfers you currently have set up have carried over as is. Once the new system is live, if you want to make edits to them, you must set up the transfer again and delete the old one.
    • Your external transfers and history will not be transferred. Please print or save a copy of your history for your records before October 31. You will need to set these up again in the new system.

First-Time Login Process

Once the new system is live in early November, login using your existing User ID and Password. You will then have the option to receive a text or phone call with a one-time passcode to verify your identity. Simply enter this passcode into the system and submit to securely login.

Please be aware of the following key first-time login reminders:

  • If you utilize biometrics to access digital banking, be sure you know your User ID and Password before October 31.
  • If you are unsure of your User ID, please contact us for assistance.
  • If you are unsure of your Password, you can easily reset it by selecting “Forgot Password” from the Online Banking login screen and following the on-screen prompts.

TO ENSURE A SMOOTH FIRST-TIME LOGIN, it is important that your Online Banking Profile includes your current phone number and email address. Please login to your desktop online banking, review your contact information, and update (if needed) as soon as possible. If you need assistance, visit any of our branches or call us at (940) 720-8000.

Frequently Asked Questions

Why is Online Banking changing? 

  • Through your valuable feedback in our member surveys, it's clear that an improved online banking experience is a top priority—and we couldn't agree more. That's why we're excited to announce the upcoming launch of an all-new desktop and mobile banking platform in November! This new system has been designed with our members in mind, offering a powerful suite of digital tools to help achieve financial goals and easily manage everyday banking needs.

When will the upgrade take place?

  • The upgrade will take place in early November. 

Will my current User ID and Password work with the new platform?

  • Yes. Once the new system is live in early November, login using your existing User ID and Password. You will then have the option to receive a text or phone call with a one-time passcode to verify your identity. Simply enter this passcode into the system and submit to securely login.

Will I have to download a new app?

  • No. The new platform will automatically be pushed to our existing app. Depending upon your settings, you may be directed to allow an update to take place. 

What if I don’t know my Username or Password?

  • If you are unsure of your User ID, please call us at (940) 720-8000 or visit any of our branches for assistance. If you are unsure of your Password, you can easily reset it by selecting “Forgot Password” from the Online Banking login screen and following the on-screen prompts.

Is there anything I can do now to be prepared?

  • Yes! Please login to online banking on your desktop, verify that your contact information is current, and update (if needed) as soon as possible. This is very important to access the new platform, as well as stay informed on important information leading up to the launch. If you need help, please call us at (940) 720-8000 or visit any one of our branches as soon as possible to ensure a smooth first-time login.