Contact Us
We're here to help — by chat, email, phone or in person.
General Questions & Inquiries: info@unionsquare.org
Provide Feedback: feedback@unionsquare.org
Chat with Us Online: Connect with a Union Square team member during normal business hours, or get instant help from Shep, our virtual assistant available 24/7 — directly on our website and inside Online Banking.
Main Number: 940-720-8000
Toll Free: 800-600-7517
Bill Pay Support: 800-877-8021 (6AM - 12AM CST, 7 days a week)
Change Debit Card Pin Number: 800-992-3808
To report a lost or stolen card:
Local: 940-720-8000
Toll-Free: 800-600-7517
Silhouette Mastercard:
Customer Service: 1-800-304-5219
Report a lost or stolen card: 1-800-304-5219
Secure Your Mastercard with SecureCode.
Mailing Address:
If you have a concern regarding the services provided by this credit union, please contact:
Union Square Credit Union
1401 Holliday
Wichita Falls, TX 76301
940-720-8000
info@unionsquare.org
Union Square Credit Union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting the Texas Credit Union Department.
Texas Credit Union Department
914 East Anderson Lane
Austin, Texas 78752
Telephone Number: 512-837-9236
Fax Number : 512-832-0278
Email: complaints@cud.texas.gov
Website: cud.texas.gov