Helping to Keep you Protected
Union Square Credit Union considers your financial security a top priority. We
want to help you identify scams and avoid possible losses of your money.
Together we can ensure that your financial information remains safe and secure
while providing you with convenient, quality banking services. Here is the
latest information on recent scams in our area and on a global scale.
1. Tech Support / Account Info – Union Square Credit Union will never call you
and ask for your username and password. Fraudsters have contacted members
using a spoofed phone number that appears to be Union Square Credit Union’s.
They pose as support or service representatives, offering to resolve issues
related to a compromised email, financial account, virus on a computer, or even
a software license renewal. They tell our members their account has been
compromised and ask for usernames and passwords to reset their online banking.
They use the username and password to log in and transfer money out of the account.
2. Internal Revenue Service IRS – The IRS does not call to give you access to a
refund and will not ask for bank access over the phone or by email, or by
text. Scammers have contacted people over the phone, through email, and
by text. They pretended to be with the IRS and encourage you to allow access to
your account or to go to a website or link and enter your account or card
information. They promise early access to a tax refund or something similar for
completing these steps.
3. Phishing Attempts - Legitimate government agencies and established companies
never ask you to purchase gift cards to pay them. Fraudsters have emailed
our members and asked them to click on a link in the email. The email looks
legitimate and could appear to be a government agency, such as NCUA. Once the
member clicks on the link, it takes them to a site to enter information, such
as username and password. Or the member gets a text message to purchase gift
cards to send the numbers to a phone number using text messaging.
4. Check Deposits Scams – Do not cash checks from senders you do not
know. Scammers have contacted our members and sent them checks for a
lottery, work completed, etc. They requested the member to mobile deposit the
checks and return part of the funds to them. The checks are fraudulent or
non-sufficient, and the member is out the money for the check deposit and the
funds sent to the scammer.
5. Wire Transfers – Do not send wire transfers to individuals you do not
know. Scammers send wires to our members and ask for the member to send
the money to another financial institution by wire. The member wires the funds;
the original deposited wire is fraudulent and recalled. This behavior is known
as using a money mule to transfer funds to multiple places to lose track of the
Tips to Help Keep You Secure
1. It is most likely a scam if you did not contact or know the person
2. Never provide your account information, Social Security Number, username, or
password to anyone.
3. Be suspicious of anyone giving you money in return for a portion of it back.
Getting something for nothing is a sure sign of a scam.
4. Never deposit or accept money into your account through a wire, Zelle,
Venmo, or any other cash app to forward to someone else. The funds either
belong to someone else, or you are helping to move money from an illegal
5. Be suspicious of anyone who calls to help fix issues on your apps, phone, or
computer. Do not download apps or click on links sent to you by anyone you do
Remember, Union Square Credit Union never calls you and asks for your account
information, username, or password. If anyone contacts you and asks for this
information, hang up immediately and call us directly at 940-720-8000. For
additional information on scams and fraud, please visit the following sites: