part of our on-going commitment to enhancing the member experience, Union
Square offers Interactive Teller Machines (ITMs). These interactive machines offer another way
to receive personal, one-on-one service.
ITMs use the latest video chat capabilities so you can conduct financial
transactions with a live teller just as you would in person.
is an ITM?
combine the ease and convenience of an ATM with a live teller experience. Each ITM will include a video screen that
connects members in real time with a credit union teller providing face-to-face
service throughout your transaction.
do ITMs work?
get started, simply touch the screen to begin a teller-assisted session, insert your card for an ATM transaction, or use our palm authentication, Verifast. When you select a teller-assisted transaction, your teller will appear
on-screen for a two-way video session and will be able to assist you with the
same transactions that you usually conduct.
are the ITMs located?
• Downtown Branch Lobby and Drive-Thru
(1401 Holliday Street)
• Parker Square Branch Lobby (2903 Kemp
are the benefits of using an ITM?
ITMs offer an improved experience with shorter wait times, face-to-face
interactions, additional privacy, a simpler transaction flow and faster service.
an ITM be used as an ATM?
all ITMs have full-service ATM capabilities 24/7. Insert your Union Square debit or credit card
to get started. While operating as an
ATM, our ITMs accept both cash and check deposits.
my conversation private?
you and your teller can see and hear each other using a video camera with a
built-in speaker. You also have the
option to plug in headphones to the machine for even more privacy.
sort of transactions can I do with an ITM?
either your vehicle or select walk-in locations, our ITMs will allow you to
perform all the transactions of a traditional in-branch teller, including:
• Access your Union Square Credit Union
accounts and loans
• Cash checks
• Withdraw cash
• Deposit cash or checks
• Setup and make loan payments
• Setup and make credit card payments
• Transfer funds between your accounts
• Make inquiries
• View account balances
there anything I can't do at an ITM?
can't open an account, apply for a loan or purchase a cashier’s
my deposit be processed the same as it is when I go to a regular teller?
deposit will be processed in the same way, whether you transact with a
traditional teller in a branch or a video teller at the ITM.
I put coins into the ITM?
to ATM functionality, the ITMs cannot accept coin.
this new technology secure? How will the
video tellers authenticate that I am the actual member?
when banking with an ITM, your transactions are as secure as if you were doing
a teller transaction in one of our branches.
The video tellers will use the same authentication procedure as our
in-branch tellers before processing any transactions, including the option for
you to use our palm authentication, Verifast.